Refunds / Changes < Legal | IllyShop
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Refunds / Changes


The characteristics and other elements of products for sale are available online and those who are interested in information can follow the search instructions that that are in the e-shop sight by clicking on the respective product.


For any order cancellation (full or partial) an e-mail needs to be sent to or fax to 210- 6683329. This option is offered to the customers until the moment that they are informed by e-mail for the shipping of their order. After this point no cancellations or changes to your order are possible.


The prices shown in the catalogues under each product include V.A.T. The V.A.T. on all consumable products is 13% while the machines, cups, and beverages are 23%. For some parts of Greece where reduced V.A.T. rates apply, prices are lower than indicated. So if a customer’s business headquarters is in one of those areas, after the completion of the order, a total amount is calculated with a(reduced) V.A.T. Even if the purchase is made with a credit card, the above difference is removed from the amount of the order.

Note : The reduced V.A.T. is only for wholesale and invoice purchases.

Provinces with reduced V.A.T. rate:

  • Dodecanese
  • Samos
  • Chios
  • Lesvos
  • Cycladese
  • N. Sporades and Skyros
  • Samothrace
  • Thassos

These rates regard the quantities that are available in our warehouse while reserves the right to adjust prices.


The customer has the right to return the products that they have purchased, without penalty and without being required to explain the reason for returning the product as long as it is within seven (7) days from the date of receipt of the product. In this case the customer is only charged for the cost of returning the goods.

Returns are only accepted if the goods are in the same condition that the customer received them in without i.e. the packaging being removed or being unsealed and along with the relevant receipt or invoice. In order to avoid inconvenience, it is a good idea to carefully inspect the product upon receipt for its condition and to see if the packaging is intact in order to detect any visible defects (e.g. wrong type, etc.). In the event that you would like to return your product that you purchased from, the address that you should send your product to be returned is: Naxou 12, 19002 Industrial Area Paianias-Attika with the required receipt or invoice accompanying them.

In order to returning products you need to fill the "Returning Document". Please click here to download.